Terms & Conditions
Last Updated: September 2026
Welcome to Bali Driver Tours. By booking or using our services, you agree to the following Terms & Conditions. Please read these terms carefully before confirming your reservation.
1. About Our Services
Bali Driver Tours provides private transportation and tourism services in Bali, including Bali private driver services, car rental with private driver, Bali tours, airport transfers, tour packages, and selected activities.
Our services are provided according to the itinerary, vehicle, duration, destination, and other arrangements confirmed at the time of booking.
2. Booking
To make a booking, customers may contact us through our website, WhatsApp, email, or other available communication channels.
A booking is considered confirmed when Bali Driver Tours has received the required booking information and, where applicable, the required deposit or payment.
Customers should provide accurate information, including:
- Full name
- Travel date
- Hotel or pickup location
- Pickup time
- Number of passengers
- Selected vehicle or tour
- Contact information
- Special requests, if any
Bali Driver Tours is not responsible for problems caused by incorrect or incomplete information provided by the customer.
3. Payment
Prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated. Payment requirements may vary depending on the service booked. Any deposit, balance, payment deadline, or additional charge will be communicated before or during the booking process.
Customers are responsible for completing payments according to the agreed payment schedule.
Additional services or expenses not included in the confirmed booking price may be charged separately.
4. Cancellation Policy
Cancellation terms may vary depending on the service and booking arrangement.
If a customer needs to cancel a booking, they should contact Bali Driver Tours as soon as possible.
Any applicable refund will depend on the cancellation notice, payment status, service booked, and expenses already incurred.
Non-refundable payments may apply to certain bookings, especially services involving advance reservations, tickets, activities, transportation arrangements, or third-party suppliers.
5. Changes to Bookings
Customers may request changes to their booking, such as pickup time, pickup location, vehicle, itinerary, or number of passengers.
Changes are subject to availability and may result in additional charges.
Last-minute changes may not always be possible. Bali Driver Tours will make reasonable efforts to accommodate customer requests whenever possible.
6. Private Driver Service
Our private driver service generally includes a private vehicle and driver for the agreed duration and itinerary.
The driver will assist customers with transportation and provide local assistance where appropriate. The driver is not a licensed tour guide unless specifically stated in the booking.
Customers should follow reasonable instructions from the driver concerning road safety, parking, traffic conditions, and vehicle safety.
7. Vehicle and Driver
Bali Driver Tours may provide different vehicle types depending on availability and the number of passengers.
Vehicle models may be substituted with another vehicle of similar category if necessary due to operational circumstances, maintenance, availability, or other unforeseen situations.
All vehicles are subject to availability at the time of booking.
8. Pickup and Drop-Off
Pickup and drop-off services are provided according to the location and time confirmed during booking.
Customers should be ready at the agreed pickup location at the scheduled time.
If a customer is delayed, they should contact the driver or Bali Driver Tours immediately.
Additional waiting time may be charged when delays exceed the agreed waiting period, depending on the circumstances.
9. Itinerary and Travel Time
Tour itineraries are provided as guidelines and may be adjusted because of traffic, weather, road conditions, ceremonies, temporary closures, customer preferences, or other circumstances.
Bali is a busy tourist destination, and travel times may vary significantly depending on traffic conditions.
Bali Driver Tours does not guarantee exact arrival times where delays are caused by circumstances beyond our reasonable control.
10. Entrance Tickets and Personal Expenses
Unless specifically stated as included in the booking, customers are generally responsible for:
- Attraction entrance fees
- Activity tickets
- Meals and beverages
- Personal expenses
- Shopping expenses
- Accommodation
- Additional services
- Other expenses not listed as included
Customers should check the booking details to understand exactly what is included and excluded.
11. Activities and Third-Party Services
Some activities, attractions, tickets, restaurants, accommodations, or other services may be provided by independent third-party operators.
Their own terms, safety requirements, schedules, cancellation policies, and restrictions may apply.
Bali Driver Tours is not responsible for changes, cancellations, delays, or service issues caused by independent third-party providers, although we will make reasonable efforts to assist customers.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information
- Arriving at the agreed pickup location on time
- Following applicable laws and safety instructions
- Taking care of personal belongings
- Respecting the driver, local communities, attractions, and cultural sites
- Following rules at temples and other tourist destinations
Customers must not use the vehicle for illegal activities or transport prohibited goods.
13. Personal Belongings
Customers are responsible for their personal belongings during the journey.
Bali Driver Tours is not responsible for items that are lost, damaged, or left behind in the vehicle unless caused by our proven negligence.
Customers should check the vehicle carefully before leaving.
14. Damage to the Vehicle
Customers may be responsible for reasonable costs resulting from damage to the vehicle caused by intentional acts, misuse, or negligent behavior by the customer or members of their group.
Normal wear and tear is not considered customer-caused damage.
15. Smoking and Prohibited Activities
Smoking, illegal drugs, and other prohibited activities are not permitted in our vehicles.
Customers may be asked to leave the vehicle if their behavior creates a safety risk, causes serious damage, or significantly disrupts the driver or other passengers.
No refund may be provided where a service is terminated because of serious customer misconduct.
16. Weather and Force Majeure
Bali Driver Tours is not responsible for delays, cancellations, or changes resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, traffic disruptions, government restrictions, road closures, public events, strikes, accidents, security situations, or other force majeure events.
Where reasonably possible, we will assist customers in finding an alternative arrangement.
17. Safety
Passenger safety is our priority.
Drivers may modify or temporarily stop an itinerary when necessary because of unsafe road conditions, severe weather, traffic restrictions, vehicle safety concerns, or other legitimate safety reasons.
Customers must use seat belts where provided and follow applicable safety instructions.
18. Children
Parents or guardians are responsible for the safety and supervision of children during the journey.
Customers should inform us in advance if they require child seats or special arrangements. Availability may vary.
19. Complaints
If a customer experiences a problem during the service, they should contact Bali Driver Tours as soon as possible so that we have an opportunity to resolve the issue.
Complaints submitted after the service should include relevant booking details and supporting information where appropriate.
20. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, prices, schedules, availability, attraction opening hours, entrance fees, routes, and other travel information may change without prior notice.
Customers should confirm important details before traveling.
21. Privacy
Personal information provided during the booking process will be handled according to our Privacy Policy.
We may use booking information to process reservations, communicate with customers, provide services, and manage customer support.
22. Limitation of Liability
Bali Driver Tours will make reasonable efforts to provide services as confirmed.
To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control, including traffic delays, weather conditions, attraction closures, third-party services, customer actions, or inaccurate information supplied by customers.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
23. Acceptance of Terms
By making a booking with Bali Driver Tours, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not proceed with a booking.
24. Contact Us
If you have questions regarding these Terms & Conditions or your booking, please contact:
Bali Driver Tours
Website: balidrivertours.com
Email: book@balidrivertours.com
WhatsApp: +6281936566111
Bali, Indonesia
We are happy to assist you with questions regarding bookings, services, itineraries, payments, and travel arrangements.